Welcome to SOLE Fitness Support

Whether you’re a SOLE Fitness owner or just have a question about our products, SOLE is committed to providing a rewarding customer experience. Select the most convenient way to reach us, and we look forward to assisting you.


Q

Is there any General Maintenance I need to perform on my SOLE treadmill?

A

Use a soft, damp cloth or paper towel to wipe the edge of the belt and the area between the belt edge and frame if you have a treadmill. This should be done once a month to extend belt and bed life. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using. Also, vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate.

Q

What should I use to lubricate the belt and deck of my treadmill and how often?

A

Do not re-lubricate your belt and deck with anything other than a silicone based lubrication. If the treadmill is kept reasonably clean it is possible to expect over 1000 hours before re-lubing is necessary. You may purchase SOLE lubrication directly from the SOLE service department.

Q

Where do I locate the serial number on my SOLE equipment?

A

Your serial number is located on the front lower base of the treadmills, printed on a burgundy sticker. Please provide all numbers and or letters printed on this sticker. Example – 5638860606000024REV-00.

Running Surface
Foldable
Rollers Front Rear
Stride Length
Moving wheels
Flywheel
123
Flywheel Weight
Motor Power
Power Incline
123